TERMS AND CONDITIONS FOR PROVIDING “TAXI+” APP

These “Terms and Conditions” come into force on 01.03.2025

These “Terms and Conditions” are part of the Agreement for providing access to the “Taxi+” service, hereinafter referred to as „Taxi+“, between a user, hereinafter referred to as „User“ and „Taxi+“ OOD, with its registered office and address of management: 16 “Gurko” street, Sofia, Bulgaria, UIC: 207263543, hereinafter referred to as „Taxi+“.

1. SERVICE

1.1 Users wishing to use the „Taxi+“ service install the “Taxi+” software on their internet-connected mobile devices (smartphones and tablets), hereinafter referred to as „devices“, thereby agreeing to be bound by these “Terms and Conditions”. The User accepts and agrees to use the service in accordance with these “Terms and Conditions” and the applicable legislation in the country.

1.2 “Taxi+” provides the User with free of charge and without remuneration “Taxi+” software and service, hereinafter referred to as „Application“, for mobile devices. With the help of the Application, the User has the opportunity to place orders for hiring a taxi car and the option to directly contact taxi drivers who offer taxi transport through “Taxi+”, hereinafter referred to together as „Drivers“, and individually – „Driver“. For this purpose, the User places an order for taxi transport in the Application, specifying the address from which he/she would like the taxi transport to start, and the final destination of the trip. Upon confirmation of the order by a specific Driver, the User receives the Driver’s first and last name, phone number, vehicle registration number, make, and model, taxi fare and his/her current location.

1.3. The service does not include the provision of internet connectivity and a mobile device. The User himself/herself and at his/her own expense takes care of the internet connectivity, power supply, configuration and operational qualities of his/her mobile device and for updating the necessary software.

1.4 The taxi fare is charged according to the taxi tariff and the additional fees that „Taxi+“ applies to improve the service quality during peak hours. The taxi transport contract is between the User and the Driver. The User has no rights against “Taxi+”  and “Taxi+”  has no obligations towards the User arising from or related to the taxi transport contract between the User and the Driver.

1.5. The User cannot change the parameters of a placed order while its execution is in progress.

2. CHANGES TO THE SERVICE

2.1 “Taxi+” reserves the right to change the Application and the service in a manner that it deems reasonable for the development of the service and the improvement of its quality.

3. SERVICE AVAILABILITY

3.1 The User has no right to claim compensation based on the constant and uninterrupted availability of the service. However, “Taxi+” makes reasonable efforts to keep the service available and to rectify any malfunctions as quickly as possible.

3.2 “Taxi+” has the right to suspend the provision of the service temporarily or permanently without informing each User individually. In case of suspension of the service, information about this will be published only on the home page www.taxiplus.bg

3.3 “Taxi+” is not liable for damages suffered by the User as a result of the Application not functioning or not being able to be used in the manner desired by the user, with the exception of liability for intent and gross negligence. 

4. LIMITATIONS

4.1 The Application is a means of communication between customers and taxi service providers, “Taxi+” is not responsible for the quality or accurate performance of the taxi service. “Taxi+” does not guarantee that by using the Application, the User will receive a taxi service that will always meet user expectations, and is not responsible for the behavior, actions or inaction of Drivers with whom the User has contacted through the Application.

4.2 The Application and/or its activation by the User does not constitute an offer to conclude a contract and no mediation for the provision of taxi services is carried out through it.

4.3. “Taxi+” does not recommend and is not responsible for the content of third-party internet sites that refer to the home page www.taxiplus.bg nor for internet sites to which links refer from the home page www.taxiplus.bg  “Taxi+” expressly limits its liability in respect of actions taken or not taken on the basis of or in connection with the content of the home page www.taxiplus.bg

5. USER OBLIGATIONS

5.1 The User shall use the Application in a manner that does not damage or impede it and does not alter or circumvent the purposes for which the Application is intended.

5.2 “Taxi+” reserves all rights to the software, and by installing the Application the User does not acquire any rights to “Taxi+” intellectual property other than the non-transferable, personal right to use the Application and receive the service in accordance with these “Terms and Conditions”. The User shall not copy, modify, reverse engineer, disassemble or distribute the software or other content provided to him/her by “Taxi+” without the written permission of “Taxi+”.

5.3 The User shall pay the Driver with whom the User has been connected through the Application in full the remuneration due to him/her for the taxi service provided by him/her.

5.4 The User shall treat the Driver with whom the User has been connected through the Application with the necessary respect and shall not cause damage to the motor vehicles through which the taxi service is provided.

5.5 In the event that the User is guilty of a violation of the law, he/she shall release “Taxi+” from liability to third parties and from the costs of reasonable legal defense.

5.6 The User shall notify “Taxi+” in a timely and complete manner in the event that third parties bring charges against “Taxi+” in connection with the User’s legal violations, if this would be necessary for the purpose of verifying the circumstances and defense.

5.7 The User shall use the services only for lawful purposes and shall not use the services for sending or storing illegal content or for fraudulent purposes.

5.8 The User shall not use the services to create anxiety or inconvenience for other parties.

5.9 The User shall use the services only for his/her own needs and shall not resell them to third parties.

5.10 The User shall refrain from actions that may harm the reputation of “Taxi+”. 

6. ELECTRONIC PAYMENTS

6.1. “Taxi+” provides the User with the opportunity to pay for the taxi service by debit or credit card through a licensed payment service provider, for which purpose the User enters the relevant card in his/her user profile. Card information is only kept with the payment service provider. “Taxi+” does not store information about the card number, cardholder, validity, etc. The User can register several cards on one user profile, as well as one card can serve several profiles.

6.2. When the service is initially requested by the User for each specific card, it is registered on the relevant page of the payment service provider – and goes through an authorization process according to the requirements of the provider. The successfully authorized card is added to the User’s profile. All fees for making the electronic payment and the conditions for making them are carried out in accordance with the general terms and conditions of the payment service provider and the bank issuing the card. “Taxi+” is not responsible for the actions of the relevant institutions in connection with the making of the payment itself and its administration.

6.3 The User has the right to choose how he/she will pay for the taxi service when requesting it (in cash or by card). After the order is accepted by the Driver, the User cannot change the already declared payment method for the specific trip. After the taxi service is provided, the Driver enters the exact amount from the taximeter into the “Taxi+” application and issues a cash receipt to the User.

6.4. In some cases (during peak hours or for exceptionally short distances), „Taxi+“ introduces an additional fee that the customer agrees to pay to the driver, even if the amount displayed on the taxi meter is lower than the amount shown in the app. „Taxi+“ uses this amount for additional financial incentives for the drivers and to improve the services provided.

6.5. In view of security and transparency in electronic payments, with each payment with the registered card for a trip with “Taxi+”, the User receives an email with data on the completed trip and the amount paid, as well as a push notification on the screen of his/her smartphone. The User is obliged to maintain the availability of funds in the card registered for electronic payment so that all payments are made in full and in a timely manner. In the event that a transaction cannot be made due to insufficient funds or a blocked card or other reason, the User is obliged to ensure payment of the due amount within seven days. In case of non-payment of the obligation, the User receives a message to his/her email and/or a push notification on the screen of his/her smartphone with a reminder of the due date of his/her obligation. In case of non-payment of the obligation, “Taxi+” reserves the right to temporarily suspend its services for the User until the obligations are settled.

6.6. When ordering a taxi service, if the User selects a debit/credit card as a means of payment, he/she accepts the “Terms and Conditions” and authorizes “Taxi+” to charge his/her account with the fees due under these “Terms and Conditions”.

7. TERMINATION OF THE AGREEMENT / LIMITATION OF THE SERVICE

7.1 The agreement for the use of the Application and the service is of indefinite duration and can be terminated by either party without notice and without stating a reason.

7.2 The agreement is terminated automatically, without the need for notification, if the User uninstalls the “Taxi+” software from their device.

7.3 Access to the service may be temporarily or permanently suspended if the User seriously or systematically violates their obligations under the law and/or these “Terms and Conditions”, for example: in case of a non-completed trip, if the User refuses a taxi already on its way to them or does not come out to the specified address within 6 minutes of the car’s arrival, in case of insufficient funds on the card when electronic payment is requested, etc.

8. RATING SYSTEM

8.1 The User has the right to evaluate the services provided by Drivers (including the driver and the vehicle). When giving a rating to a Driver, the User is obliged to be objective in their assessment.

9. FINAL PROVISIONS

9.1 All disputes, including disputes arising from or relating to the interpretation, invalidity, non-performance or termination, shall be resolved by mutual agreement. If no agreement is reached between the parties, the dispute shall be referred for resolution to the competent Bulgarian court.

9.2 “Taxi+” is constantly seeking ways to improve and expand the “Taxi+” service. TaxiPlus may change these general terms and conditions to reflect changes in the service. If, within 7 days of the publication of the amended “Terms and Conditions”, the User does not exercise their right to terminate the agreement, it shall be deemed that they have given their consent to the changes made. The “Terms and Conditions” are available at all times in the Application. The User is considered to accept the changes if, after their publication, they place an order for a taxi service through the Application.